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Cancellation & Refund Policy

Clear Legal Financial Transparency & Retainer Refund Guidelines | Last Updated: August 2026

1. Nature of Professional Legal Retainer Fees

At Clear Legal, fees paid by clients represent a professional retainer and operational cost. Upon onboarding a client, our firm immediately allocates dedicated legal resources, creates a permanent CRM record, initiates legal case file drafting, and assigns experienced advocates to draft anti-harassment representations.

2. Cancellation Window & Refund Eligibility

Eligible for Full / Partial Refund

Within 48 Hours of Onboarding: If a client requests cancellation within 48 hours of initial payment AND before any legal notices, letters of authority (LOA), or formal advocate communications have been issued to lenders.

Duplicate / Technical Overpayment: Any accidental double charges or excess amounts processed due to payment gateway network glitches will be refunded 100% without deductions.

Non-Refundable Scenarios

Post Work Execution: Once the legal desk has drafted and dispatched notices to lenders or recovery agencies, or after 48 hours of onboarding.

Client Default or Unresponsiveness: If a client stops responding to our legal desk, fails to furnish required documents, or negotiates settlements independently without notifying the assigned advocate.

3. Refund Processing Timeline & Method

Once a formal cancellation request is submitted and approved by our Accounts Compliance Committee:

  • The refund will be processed through the original payment method (Razorpay / UPI / Net Banking / Credit Card).
  • The refund amount will reflect in the client's bank account within 5 to 7 business banking days from the date of approval.
  • A nominal payment gateway transaction deduction (typically 2% to 3% as levied by banking aggregators) may apply on non-disputed cancellations.

4. How to Submit a Refund Request

To initiate a formal review for cancellation and refund, the client must send an email from their registered email ID with their Client Code (e.g., CL2987...) and payment receipt to:

Email: support@clearlegal.co.in

Subject: [REFUND REQUEST] - [Client Code] - [Full Name]

Turnaround Time: Review and resolution within 48 business hours.